OUR EYEWEAR GUARANTEE
All eyewear dispensed will meet or exceed the industry standards determined by the American National Standards Institute. All eyewear is guaranteed to be free of manufacturer’s defects for one year from purchase date. Final determination of defects will be made by the original manufacturer and/or Optics Plus. Damage resulting from misuse, accidents, and normal wear-and-tear are NOT considered defects.
LIMITED WARRANTIES
All prescription lenses are provided with UV and scratch-resistant treatments. Scratched lenses may be replaced one time within one year of purchase date, at no charge. Subsequent scratch replacements or first time replacements within two years of purchase date will be replaced at 40% of the most current price of that lens. Replacement lenses must duplicate the original order (prescription, material, and lens treatments. No prescription changes will be made.)
For eyewear purchased through third party plans (insurance, vision plans, union plans) please refer to your plan contract for warranty details.
ADAPTATION WARRANTIES
Prescription changes made by the doctor, within 60 days of purchase date will be done one time at no charge. Subsequent prescriptions changes by an outside provider will be at 40% off the most price of that lens. Prescription changes determined by Optics Plus physicians (in-house) will be done at no charge.
Progressive lenses are guaranteed to be satisfactory or they may be returned for exchange or credit within 30 days of order date. (Refunds are not available on prescription eyewear or custom orders.)
RETURNS
Unworn and complete non-prescription items are returnable for store credit or exchange only within 10 days of purchase. Factory sealed, non-expired contact lens complete packages may be returned for store credit or exchange only. Opened packages are not returnable. Special orders & all prescription items are not returnable unless approved by manufacturer.
OF NOTE
A deposit is required on all new orders. Balance is due upon dispensing of finished eyewear, unless other arrangements have been approved. If you have vision benefits, we must have complete and current coverage information before performing any services. Many plans have restrictions that may result in denial of benefits.
PATIENTS ARE RESPONSIBLE FOR ALL UNPAID BALANCES.